SHIPPING & LOCAL PICKUP

We’re so glad you chose something from Blackbird Room & Linen. Every order is carefully prepared and packaged in Northeast Texas, and we want your products to arrive safely and ready to enjoy.

SHIPPING

Shipping options and costs are calculated at checkout based on your order and delivery address. Once your order has been packaged and shipped, you’ll receive an email with tracking information.

Because our products are hand-blended in small batches, processing times may vary depending on current inventory and order volume. Please note that processing time is separate from the carrier’s delivery time.

Blackbird Home is not responsible for carrier delays or packages delivered to an incorrect address entered during checkout. Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible.

LOCAL PICKUP

Complimentary local pickup is available in Bivins, Texas. Select Local Pickup during checkout to avoid shipping charges.

You’ll receive a notification when your order is ready, along with pickup instructions. Please wait until you receive confirmation before arriving to collect your order. Orders must be picked up within a reasonable timeframe unless other arrangements have been made.

DAMAGED ORDERS

Our amber glass bottles are packaged with care, but we understand that damage can occasionally happen during transit. If your order arrives damaged, please contact us within 48 hours of delivery and include clear photographs of:

• The damaged product
• The shipping box
• The packaging materials
• The shipping label

Please keep the damaged item and all original packaging until we’ve reviewed your claim. Once verified, we’ll work with you to provide an appropriate replacement or resolution.

QUESTIONS?

If you have questions about shipping, tracking, or local pickup, please contact us through our Contact page. We’ll be happy to help.

Thank you for supporting Blackbird Home and our small Northeast Texas business.