RETURNS & EXCHANGES

Because fragrance is personal, we want you to understand our return policy before placing your order.

RETURNS

Unopened and unused products may be returned within 14 days of delivery or pickup. Products must be in their original condition and packaging to qualify for a return.

To request a return, please contact us through our Contact page before sending or bringing back your order. Returns received without prior approval may not be accepted.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable. We recommend using a trackable shipping method, as Blackbird Home is not responsible for return packages lost or damaged in transit.

Once your return has been received and inspected, we’ll notify you of its approval status. Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your financial institution.

OPENED PRODUCTS & SCENT PREFERENCES

For safety and quality reasons, we cannot accept returns or exchanges on room and linen sprays that have been opened, used, or sprayed.

Fragrance is highly personal, and scent preferences vary from person to person. We’re unable to offer refunds or exchanges simply because a fragrance is not what you expected or is not your personal preference. Please review the scent notes and product descriptions carefully before purchasing.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photographs of the product, shipping box, packaging materials, and shipping label.

Please keep the affected product and all original packaging until we’ve reviewed your claim. Once verified, we’ll arrange an appropriate replacement or refund at no additional cost to you.

BUNDLES

Bundles must be returned as a complete set. Individual products from a bundle cannot be returned separately. All items must be unopened, unused, and in their original condition.

FINAL-SALE ITEMS

Sale, clearance, promotional, and gift-card purchases are final and cannot be returned or exchanged unless they arrive damaged or incorrect.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible. We’ll gladly cancel and refund orders that have not yet entered processing. Once an order has been prepared, packaged, or shipped, it cannot be canceled.

QUESTIONS?

If you have questions about a return, exchange, or order issue, please contact us through our Contact page. We want every interaction with Blackbird Home to feel thoughtful, personal, and handled with care.