Effective Date: August 30, 2026

Blackbird Home, including Blackbird Homes of Northeast Texas and Blackbird Room & Linen (“Blackbird Home,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, submit a contact form, or otherwise interact with us.

By using this website, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect information that you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Billing and shipping addresses
• Order and transaction information
• Local-pickup information
• Messages submitted through our contact forms
• Product reviews, inquiries, and customer-service communications
• Marketing preferences

When you place an order, payment information is processed securely by the payment provider available through our website. Blackbird Home does not directly receive or store your complete credit- or debit-card number.

INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, Squarespace and other authorized service providers may automatically collect certain technical information, including:

• IP address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Date and time of visits
• Referring website or traffic source
• General geographic information
• Shopping-cart and checkout activity

This information helps the website function properly and helps us understand how visitors use it.

HOW WE USE YOUR INFORMATION

We may use collected information to:

• Process, fulfill, ship, and manage orders
• Coordinate local pickup
• Send order confirmations, tracking information, and service notices
• Respond to questions and contact-form submissions
• Provide customer support
• Process returns, refunds, or replacements
• Maintain transaction and business records
• Improve our website, products, and customer experience
• Detect or prevent fraud, misuse, or security concerns
• Send marketing communications when you have chosen to receive them
• Comply with legal, tax, accounting, or regulatory obligations

HOW WE SHARE INFORMATION

We may share information with trusted service providers only when reasonably necessary to operate our business. These providers may include:

• Squarespace, which hosts and supports our website and online store
• Payment processors
• Shipping and delivery providers
• Email and customer-communication services
• Website analytics and security providers
• Professional advisers, such as accountants or legal counsel

These providers may process information according to their own terms and privacy policies.

We may also disclose information when required by law, legal process, or government request; to investigate fraud or security concerns; to enforce our policies; or to protect the rights, property, or safety of Blackbird Home, our customers, or others.

We do not sell or rent customers’ personal information for money.

COOKIES & WEBSITE ANALYTICS

Our website uses cookies and similar technologies. Cookies are small files stored on your device that help the website operate, remember preferences, maintain your shopping cart, support checkout, and provide information about site traffic and performance.

Some cookies are necessary for the website to function. Other cookies may support analytics, performance, or marketing features. You can manage available cookie preferences through our website’s cookie banner or through your browser settings. Disabling certain cookies may affect website functionality.

EMAIL MARKETING

If you choose to subscribe to promotional emails, we may use your email address to send product updates, project news, offers, or other Blackbird Home communications.

You may unsubscribe at any time by using the unsubscribe link included in a marketing email. Unsubscribing from promotional messages will not prevent us from sending necessary transactional communications regarding an order or inquiry.

DATA RETENTION

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, or regulatory requirements.

DATA SECURITY

We use reasonable administrative and technical measures, along with the security features provided by our website and payment-service providers, to help protect personal information.

However, no online transmission or storage system can be guaranteed completely secure. You submit information through the website at your own risk.

YOUR PRIVACY CHOICES

Depending on where you live, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain information.

You may contact us through our Contact page to submit a privacy request. We may need to verify your identity before completing the request. Certain information may be retained when required for legal, tax, security, or legitimate business purposes.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or social-media platforms, including TikTok and Facebook. Blackbird Home does not control and is not responsible for the privacy or security practices of those third parties. Please review their policies before providing personal information.

CHILDREN’S PRIVACY

This website is intended for a general audience and is not directed toward children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

CHANGES TO THIS POLICY

We may update this Privacy Policy as our website, services, or legal obligations change. Any revision will be posted on this page with an updated effective date. Continued use of the website after an update constitutes acknowledgment of the revised policy.

If you have questions about this Privacy Policy, the information we collect, or a privacy request, please contact Blackbird Home through the Contact page on our website.

Blackbird Home
Bivins, Texas
United States